Terms of service
Salon Policy
Booking & Cancellation Policy
To secure an appointment at Lyra Beauty, card details are required at the time of booking. No payment is taken unless your appointment is cancelled late or missed. If you prefer not to provide card details, a 50% deposit will be required to confirm your booking.
We kindly ask for a minimum of 48 hours’ notice for any changes or cancellations.
Cancellation Charges:
• Cancellations made with less than 24 hours’ notice will be charged 50% of the treatment cost.
• Same-day cancellations and no-shows will be charged 100% of the treatment cost.
By completing your booking, you confirm your acceptance of our Terms & Conditions. Please note we reserve the right to amend these Terms & Conditions at any time without prior notice.
Vouchers
If you have received a gift voucher for lyra beauty we do have a few T&C's for you.
This Voucher can be used for the value of the treatment either on a treatment or products.
Please note the vouchers have a 1 year expiry date, we do get very busy so please try and book in advance.
If you have an expired voucher please contact us directly before booking.
Under certain circumstances lyra beauty may be able to waiver and come to an alternative arrangement but this is to the discretion of lyra Beauty.
This voucher cannot be used with conjunction of any other offers and discounts.
If you have misplaced your voucher, we may ask for proof of purchase to find it on our system.
Product Patch Testing
Lyra Beauty has the right to refuse any treatments where a suitable patch test has not been received by the client.
Patch tests need to be done 48 hours before any eyelash and eyebrow tinting, eyelash lift treatment or eyelash enhancements.
Patch testing needs to be redone every 6 months.
Please note Lyra Beauty will not be held responsible if the client does not tell the therapist if any medical history has changed since their last visit.
Keeping to time
If you are running late, we will do our best to fit you in, but we may not be able to carry out the full service or treatment. If you late to your appointment you may still be charged the full amount of the treatment booked.
Please allow plenty of time for traveling and parking.